Services & Pricing

Workflow Audit, Custom Build, Monthly Retainer, and AI Add-Ons. Transparent fixed-price SMB integration services.

Workflow Audit

Understand what's broken — and what it's costing you

Every engagement starts with a Workflow Audit. We map how your systems actually operate today, identify where they break down, and deliver a prioritized roadmap with a fixed-price build proposal — ready to sign. No surprises, no hourly estimates, no scope ambiguity.

Every audit includes

Full workflow inventory with complexity scoring
Efficiency baseline — what your current manual processes cost in time and money
Gap analysis — where systems fail to connect
Prioritized integration roadmap
Fixed-price build proposal, ready to sign

Audit pricing

Starter

$750

2 system pair audit, up to 20 workflows

3–5 business days

Standard

$1,500

3–5 system audit, workflow inventory + complexity scoring

5–7 business days

Enterprise

Custom quote

6+ systems or data warehouse

2–3 weeks

Custom Build

Multi-system, fully custom workflow automation

For non-standard or industry-specific workflow automation. Scoped directly from your audit deliverable. Always fixed-price — no hourly billing, no scope creep surprises.

Custom build pricing

Light

$3,500–$6,000

1–2 custom integrations

2–3 weeks

Standard

$6,000–$15,000

3–5 system workflow with custom logic

3–6 weeks

Complex

$15,000–$35,000

Multi-department, 5+ systems

6–12 weeks

Monthly Retainer

We keep your integrations running. You don't have to.

Integrations break. APIs change versions without notice. A vendor pushes an update that shifts a field name, and your order-to-invoice flow stops running at 11pm on a Friday. Without a retainer, that's a support ticket in someone's queue and a manual process until it's fixed. With a retainer, it's our problem — and we're usually fixing it before you know anything happened.

What's included

24/7 uptime monitoring — failures caught in minutes, not discovered Monday morning
Automated error alerting — you're notified immediately; we're already on it
API version drift detection — vendor API changes caught before they break production
Minor change requests — business logic updates without a new project
Monthly health reports — full visibility into what's running and what changed
SLA-based response — defined response windows, not best-effort support
Managed hosting included — no per-execution charges, no separate hosting fee

How we count workflows

A sub-workflow is a supporting flow with no standalone trigger and no independent business outcome — it serves another workflow. Sub-workflows are not counted toward your retainer tier and are not billed separately. Their complexity is folded into the primary workflow they support.

If we build ten technical flows to deliver four business outcomes, you are on a four-workflow retainer.

If you decide to leave: you receive full server ownership and all credentials. Your integrations keep running on infrastructure you now control. We are not the gatekeeper.

Retainer tiers

Starter

$299/mo

1–3 active integrations

1 hr/mo service allowance

Growth

$599/mo

4–7 active integrations

3 hrs/mo service allowance

Scale

$999/mo

8–15 active integrations

6 hrs/mo service allowance

Enterprise

$1,750/mo

16+ active integrations

10 hrs/mo service allowance

Infrastructure Setup Fee

One-time fee for all new clients

Applies whether we manage your hosting or you self-host.

Setup Fee

$499 one-time

Dedicated server provisioning
n8n installation, SSL certificate, and domain configuration
Backup and uptime monitoring setup
Secure credentials vault for your API keys

Hosting Options

Either way: if you end your retainer, you keep everything.

Managed Hosting

Default

We provision, configure, secure, and maintain your dedicated server. Included in your monthly retainer — no separate fee. Your server is not shared with other clients. Full access and credentials are yours at all times.

Self-Hosted

We configure n8n on your server, set up SSL, monitoring, and your credentials vault. Standard $499 setup fee applies. After that, you pay your own server costs directly (typically $10–25/month) and your retainer covers monitoring, maintenance, and your service allowance exactly as it would under managed hosting.

SLA

Every retainer client is covered by a defined SLA. Response time starts from the moment an issue is detected by our monitoring or reported by you.

Priority	What It Means	Response Time	Resolution Target
P1 — Critical	Complete failure, data loss risk, or revenue-impacting outage	1 hour (Growth/Scale/Enterprise); 2 hours (Starter)	4 hours
P2 — High	Major failure with significant business impact; no manual workaround	4 business hours	Next business day
P3 — Medium	Degraded workflow; workaround available	8 business hours	3 business days
P4 — Low	Minor issue, cosmetic, or non-urgent change request	Next business day	Scheduled maintenance window

Business hours: Monday–Friday, 8AM–6PM MT.

After hours: Growth, Scale, and Enterprise clients receive after-hours response for confirmed P1 incidents. Starter clients receive next-business-morning response.

Missed SLA: we notify you proactively with a root cause explanation and issue a service credit equal to one month of your prorated retainer fee.

AI Add-Ons

Every integration we build can be enhanced with an AI layer. Available to any client at any time — added at project start or retrofitted into existing integrations.

AI Ops Layer

$499 setup + $499/mo

Self-healing integrations. When a workflow fails, AI captures the full context, classifies the error, and attempts automatic repair. Every incident gets a formatted report: what failed, why it failed, what was done, what happens next. Pattern library grows over time — issues resolved automatically on every subsequent occurrence.

Bundled with infrastructure setup for new clients.

AI Communication Engine

$2,000–$3,500 build + $349/mo

Handles inbound communication on your behalf. New leads, support requests, form submissions, and email inquiries are read, classified, and acted on automatically. Drafts and sends responses, creates CRM records, routes to the right person, escalates when human judgment is required. Built custom to your communication stack.

Adaptive Intelligence

$750 setup + $249/mo

A learning loop embedded in your workflows. Tracks performance over time, identifies patterns in failures and successes, surfaces actionable improvement recommendations. Delivered as a monthly optimization report. Best for clients live 3+ months.

AI Bundle

$899/mo

All three add-ons at a combined rate. Saves $199/mo vs. individual pricing of $1,097/mo.

Best value.

AI Employee

For processes that don't map to a standard integration but still consume significant human time. An AI Employee is a dedicated persona, or team of personas, purpose-built to perform tasks that require your domain logic, judgment, and structured output.

Each AI Employee is trained on your business rules, document formats, and output requirements. A routing persona classifies incoming work and assigns it to the correct specialist. Every AI-generated output is stored alongside the human-approved version, creating a feedback loop that narrows the gap over time.

Build pricing (per persona)

1–2 personas

$3,000–$4,500/persona

2–4 weeks

3–5 personas

$2,500–$3,500/persona

4–8 weeks

6+ personas

$2,000–$3,000/persona

Scoped per engagement

Monthly pricing (per persona)

1–2 personas

$300–$450/mo per persona

Covers AI model costs, prompt maintenance, feedback loop analysis, and ongoing accuracy tuning.

3–5 personas

$250–$350/mo per persona

Covers AI model costs, prompt maintenance, feedback loop analysis, and ongoing accuracy tuning.

6+ personas

$200–$300/mo per persona

Covers AI model costs, prompt maintenance, feedback loop analysis, and ongoing accuracy tuning.

Change Orders

Our engagements are fixed-price. You know your total cost before work begins. If scope changes after your Statement of Work is signed, we handle it through a formal change order.

What triggers a change order

Any workflow not listed in the original SOW
Changes to data logic, field mapping, or business rules on an in-scope workflow after build has started
Additional systems not covered in the original audit
Client-requested timeline changes

What does NOT trigger a change order

Bugs or errors in the delivered build (covered under 30-day hypercare)
Minor configuration clarifications that don't change the workflow's core logic
Work within your monthly retainer service allowance

Change order process

1We identify the out-of-scope request together
2We scope and price it within 2 business days
3You receive a fixed-price Change Order document to sign
4Work begins only after your signed Change Order is received
5A revised delivery timeline is confirmed in writing

Change order rates

Simple workflow addition	$250–$500 per workflow
Medium workflow addition	$500–$1,000 per workflow
Complex workflow addition	$1,000–$2,000 per workflow
Non-workflow configuration work	$150/hr (non-retainer); $125/hr (retainer clients)
Emergency same-day change order	Standard rate + 25%

Minor adjustments under 30 minutes that fall within a reasonable interpretation of the original scope are resolved without a change order at our discretion.

Payment Terms

Audits

Full payment due before work begins

Custom Builds

50% due at SOW signing, 25% at midpoint milestone, 25% on delivery and client acceptance

Monthly Retainers

Billed on the 1st of each month. First month billed at SOW signing.

Change Orders

Full payment due before out-of-scope work begins

All invoices due within 7 days of issue. Overdue balances accrue 1.5% per month. We accept ACH, wire, and major credit cards.

What to Expect

Delivery process on every build

Delivery steps

1Audit → scoped build proposal → signed SOW
2Staging environment build and testing (no code touches your production systems until you approve)
3Client acceptance review
4Production deployment
530-day hypercare support period (Growth-tier response times regardless of your retainer tier)
6Retainer transition

Protections on every engagement

Fixed-price contracts — you know the total cost before work begins
Staging sign-off required before production deployment
All integration code assigned to you on final payment
Mutual NDA included in every Master Services Agreement
If you leave, you take everything with you

Frequently Asked Questions

We paid for the build. Why do we keep paying?

Because software never stops changing. The integration we deliver is built against the current state of two or more vendor APIs. Those APIs change. Vendors add required fields. Rate limits shift. Authentication methods deprecate. A system without active monitoring is not stable. The retainer is not a warranty on the original code. It is a guarantee that the integration keeps working through every change that happens after delivery.

What happens if we cancel our retainer?

You receive full server ownership and all credentials. Your integrations keep running on infrastructure you now control. We do not hold integrations hostage. The retainer is optional continuity, not a lock-in.

What counts as a workflow vs. a sub-workflow?

A workflow has its own independent trigger and produces a result you would recognize as a discrete deliverable. A sub-workflow supports a primary workflow without its own trigger or independent outcome. Sub-workflows are not counted toward your retainer tier. If we build ten technical flows to deliver four business outcomes, you are on a four-workflow retainer.

Do you only work with specific software?

No. If your system has an API, we can integrate it. We work across CRMs, accounting platforms, e-commerce, project management, HR, support tools, and more. We build on n8n, which connects to hundreds of platforms out of the box and supports custom API connections for everything else.

What if the scope changes after we sign?

We handle it through a formal change order process. You receive a fixed-price change order document before any additional work begins. No surprises. Minor adjustments under 30 minutes that fall within reasonable interpretation of the original scope are handled without a change order.

How long does a typical engagement take?

Audits take 3-7 business days depending on tier. Custom builds range from 2-12 weeks depending on complexity. Every timeline is confirmed in your Statement of Work before work begins.

Is my data safe?

We do not retain client data beyond project completion. All API credentials are stored in a secure vault on your dedicated server. We work in staging environments first and require your approval before anything touches production. Mutual NDA is included in every engagement.

Not sure where to start?

Every engagement starts with a Workflow Audit. Book a discovery call and we'll scope it together.

Book a Discovery Call